Everyone gets stuck sometimes, so we’re here to help when you do. Whether you’re not sure about DNS records or you’re wondering how an SSL certificate will affect your search engine rankings, we have a wealth of resources and a friendly support team to help you out. We’re firm believers that there are no stupid questions.
Our support works a bit differently from other web hosts. Because we have a very specific customer base of bloggers, digital nomads, and small business owners, we’re able to provide very specific help and content catered for your goals. It goes far beyond the support that any other web host offers, because we help you with your dreams, not just your hosting.
We have guides, articles, videos, and blog posts if you want to get a quick answer on your own. And we have lovely customer service reps to help you out privately and directly with specific questions.
At the moment our customer-facing support covers approximately 18-19 hours per day every day of the year, but we’re looking to make it the full 24 hours soon. Network, data center, and platform support is 24/7.