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How To Move To Lyrical Host

Don't worry, migrating to us is a piece of cake! Simply book in & we'll take care of the rest.

Hey there!

We’re so happy you’re thinking of moving to us! Here’s an overview of how our migration process works and what to expect before, during, and after your move.

 

Please don’t hesitate to get in touch if you have any questions. We’re looking forward to welcoming you to the Lyrical Host family.

What’s included in your migration

Migrations are free with any hosting plan (& yep, we’ll migrate multiple sites!)

Coming from another self-hosted web host (e.g. Bluehost, SiteGround, TSO Host, GoDaddy etc.)? We do a complete transfer of everything (including your theme, database and all files and content).
Coming from Blogger? We transfer all your content, including posts, comments, images, other media etc. We install your choice of WordPress theme since Blogger themes aren't compatible with WordPress sites.
Coming from WordPress.com? We transfer all of your content, including posts, comments, images, other media etc. and your followers (via Jetpack). We install a theme of your choice (must be compatible with self-hosted WordPress).
We safely migrate any email you want migrating to us, set up you@yourdomain.com email addresses, and help you with mail client setup (e.g. Apple Mail).
Intensive malware scanning & cleaning, so you can rest assured your website is virus-free.
Free SSL certificate & installation (so your website URL begins with https:// & gives visitors better security).
Plugin review: We review any plugins you have and suggest (free) alternatives if needed for better security.
Half an hour of free theme tweaks and setup (if you'd like more than that, we offer additional time at very reasonable rates).

Questions everyone asks (it’s not just you!)

Can I still work on my website?

You’re welcome to add to, edit, and otherwise update your website any time up until your migration starts. After that point we ask that you don’t make any changes, purely because they may not copy across.

 

We recommend you turn commenting off just before your migration starts, otherwise you may miss out on any comments that are submitted during the migration process.

How long does it take to migrate my website?

It depends on the size of your website, who your host is, and how many files you have, but typically migrations take up to four hours. You don’t need to be around for the whole of this time, just the beginning, so don’t worry!

How much does it cost to transfer over to you?

Website migrations are free with any of our hosting plans.

The cost of transferring a domain name to us can be found here. Transferring a domain to us adds a year on to the current expiry date of the domain.

Do I need to tell anyone I'm moving hosts?

It’s totally up to you – some people prefer to announce it on social media or their blog, some people prefer to mention it afterwards, or not at all! If you get a lot of comments, you may want to tell your visitors you’re temporarily turning comments off while your site is being migrated.

 

If you’re with an independent ad network, you may need to tell them that you’re moving hosts if that’s part of their terms and conditions.

Is it just my website you migrate?

We can also migrate your email, set up an SSL certificate, and many other tasks for free as part of your website migration. Take a look at the ‘What’s included?’ section above for more details.

Is there any down time?

There shouldn’t be any downtime for your website during your migration, regardless of where you’re moving from. On extremely rare occasions, it may take a while for the changes to kick in globally, which may make your site temporarily inaccessible for a short period. In all the migrations we’ve ever done, this has only happened twice.

Is there any risk to my site?

There’s no risk to your site at all, for two reasons. The main reason is that we make a full copy of your website on our platform, so there’s no risk of losing any files or data. The second is that your migration is assigned to and completed by an experienced senior support technician, rather than automating the process and hoping for the best like many companies do.

What about domain names?

Transferring your domain to us in entirely optional.

If you’re planning to transfer your domain name to us as well as your website, we recommend waiting until after your website has been migrated before transferring the domain to us.

Transferring your domain to us will extend its current expiry date by one year.

If you don’t already have a domain name, you can register one with us (or through another provider if you’d prefer), and our team will connect your domain to your hosting during the migration.

If you want to keep your domain where it’s currently registered, just let our team know, and they’ll get everything connected up during the migration

What if my hosting/domain is due to expire soon?

We strongly recommend you book your migration no closer than 48-72 hours before your hosting is due to expire, and/or 7 days before your domain is due to expire (if you are transferring your domain to us at the same time as migrating your website), whichever is sooner.

 

We occasionally have people cancel at short notice, so if you can’t see a time slot that works for you below, please use the chat in the bottom right to contact us or email support@lyricalhost.com and we’ll see if we can open up another slot for you.

When do I cancel with my old host?

Our support team will be able to confirm when you’re good to cancel with your old host. Please don’t cancel your services with them until we confirm everything has finished being migrated and transferred.

How does the migration process work?

Firstly you need to book in a migration, which is explained below. After that our team takes care of everything in several stages, which are covered in more detail towards the bottom of this page. You don’t need to do anything after you’ve booked in, except sit back and relax!

I’m ready to get started! What do I do now?

There are three steps to booking in a migration. After that you can sit back and relax!

Book a migration

1. Book Your Migration

2. Head Through Checkout

Support Like No Other

3. Raise A Ticket

1. Book Your Migration

Pick a day and time that suits you below by using the left and right arrows to navigate. The time zone can be adjusted on the right if needed. If you can’t see a time/day that works for you, please email support@lyricalhost.com and we’ll see what we can do.

 

If your migration slot is more than 3 days in the future, we’ll add the equivalent number of extra days on to your plan for free to make up for the time you’re not using your hosting.

 

Have multiple websites to move over? Please book one migration slot per website.

2. Head through checkout

Head to our secure checkout to get started. Choose your hosting package and click ‘Order Now’ to go to the next stage of checkout.

 

If you don’t already have a domain name you want to use, you can search available names using the top (default) option, “Register a new domain,” and add one to your cart.

 

Or:

 

If you already have a domain name you want to use, choose the bottom option. “I already have a domain name I want to use. (Choose this option if you’re going to update your name servers or you’ve booked a Website Migration).” Then enter your existing domain name in the box that appears. If you’re migrating multiple websites, just enter one domain name. Our team will talk through transferring or updating your domain later on in the migration process.

Next, choose your preferred billing cycle from the dropdown menu. You can pay monthly, six monthly or yearly.

 

If you change your mind later, just contact our team and they can switch your preferred billing cycle, upgrade or downgrade your plan, or change the date payment is taken.

 

Once you’ve chosen your billing cycle, click ‘Continue.’ On the following screen you can review and edit your order, and enter a promo/discount code if you have one.

Finally, complete your order by entering your contact and payment details. Please use your main email address for sign up as all important notifications and actions will be sent there (for example if a payment is declined or a service is due to renew).

 

During this stage of checkout, you’ll also be asked to agree to our Terms and Conditions, which are linked for easy reading.

 

When you’re happy, click “Complete Order.” Your order will be confirmed and you’ll receive payment confirmation and a Welcome email to the email address you entered during the process.

 

Welcome to Lyrical Host!

3. Raise a ticket

The final thing to do is to contact our support team via https://hub.lyricalhost.com/submitticket.php. If you need to log in, please use the details you used at checkout.

 

Then simply copy and paste the following and add in your answers:

 

Hey there Lyrical Host Team,

This is just to confirm my website migration booking with you guys.

My website URL is: [list all your URLs if you booked migrations for multiple websites]

My current web host is: [for example WordPress.com, Bluehost, GoDaddy]

My web host login details are: [provide your username and password for your account with your current web host (not your WordPress Dashboard). Don’t worry, our system is secure & you can change them as soon as your migration is finished].

 

If you aren’t sure of any of the answers above, just do your best and we’ll follow up!

 

Click the ‘Submit’ button, and your ticket will be safely sent to our senior migration team.

Congratulations! You’re all booked in ?

Here’s what happens next.

1. We confirm your migration slot

Our team will reply to your support ticket to acknowledge your migration and provide a little more info about the process. Support ticket replies will come through to your email, or you can log in to https://hub.lyricalhost.com to read them if you don’t see them in your inbox.

3. We make a copy of your website

There’s no risk to your files because we make an exact copy of everything and upload it to our staging platform. At this stage we also scan your site for malware and clean up anything we find. We’ll then send you a ticket to confirm you’re good to check over your website.

5. We put your website live

Once you’re happy, we push your website over to our fast, optimized live platform. It takes over seamlessly, so there’s no downtime for your visitors.

2. We ticket you at your migration time

Once the time slot you picked for your migration comes up, our team sends you a support ticket to confirm the migration start. You don’t need to be around for the whole migration, just the beginning.

4. We migrate your email accounts

If your email is provided by your old hosting company, we’ll migrate it over to our servers. If your email accounts are provided through GSuite or another service, we’ll make any necessary updates to the settings so that your email continues to work uninterrupted.

6. We do any other related tasks

For example, installing your free SSL certificates, assisting with setting up your email accounts, helping you get settled in to your new hosting etc.

While you’re waiting

Now’s the perfect opportunity to spend some time getting familiar with your Lyrical Host account. All the info you need is in your Welcome email.

 

As a Lyrical Host customer, you can now access the Resource Library. It’s packed with all kinds of goodies, from printable coloring pages to checklists to social media templates, and more, with new additions monthly! If you have any trouble accessing the library, simply ask our support team for help.

We’re here to help

If you have any questions or concerns at any point in the process, please use the chat on our website or email support@lyricalhost.com and we’ll get back to you as soon as possible.

 

There are no stupid questions and no such thing as too many questions. We’re here to ensure you’re happy and comfortable with the process, and we’d much prefer you to ask than worry or struggle alone. We’re here for you!